Privacy Policy

Personal Information

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, company name, job title
• Business Information: Billing address, shipping address, purchase order details
• Technical Requirements: Product specifications, quantity requirements, delivery preferences
• Communication Records: Emails, phone calls, and messages exchanged with our team
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on site

How We Collect Information

• When you fill out quote request forms on our website
• When you contact us via email, phone, or contact forms
• When you create an account or place an order
• Through cookies and analytics tools when you browse our website
• From business partners and suppliers in the normal course of business

We use your personal information for the following purposes:

• Processing Orders: To fulfill your cable assembly and wire harness orders
• Customer Service: To respond to inquiries, provide quotes, and offer technical support
• Quality Improvement: To improve our products, services, and website experience
• Marketing Communications: To send newsletters, product updates, and promotional offers (with your consent)
• Legal Compliance: To comply with Australian laws, regulations, and industry standards
• Business Analytics: To analyze trends, monitor website performance, and improve operations

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Control: Restricted access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Staff Training: All employees trained on privacy and data protection practices
• Regular Audits: Periodic security assessments and vulnerability testing

We may share your personal information with:

• Manufacturing Partners: Our facilities in China and Philippines for order fulfillment
• Service Providers: Shipping companies, payment processors, IT service providers
• Professional Advisors: Lawyers, accountants, auditors, and consultants
• Regulatory Authorities: When required by law or to comply with legal obligations
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do NOT:

• Sell your personal information to third parties
• Share your data for third-party marketing without your consent
• Disclose sensitive information without proper authorization

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our privacy practices

To exercise any of these rights, please contact us at: ar@ourpcb.com

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

As we operate manufacturing facilities in China and the Philippines, your personal information may be transferred to and stored in these countries. We ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.